lodivip Privacy Policy

lodivip ("lodivip," "we," "us," or "our") operates the online gaming platform accessible at https://lodivip.vip. For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, lodivip acts as the Personal Information Controller (PIC) in respect of the personal data it collects from players and website visitors.

As a Personal Information Controller, lodivip determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable Philippine data protection law.

lodivip has designated a Data Protection Officer (DPO) who is responsible for overseeing data protection strategy and implementation, and for ensuring compliance with the Data Privacy Act. Contact details for the DPO are provided in Section 15 of this policy.

lodivip collects the following categories of personal data from players and website visitors. The specific data collected depends on how you interact with the lodivip platform.

lodivip collects personal data through the following means:

• Direct interactions: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automated technologies: Technical and usage data collected automatically when you visit the lodivip website, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for more details on cookies.
• Payment processors: Financial data received from our payment processing partners (such as GCash and PayMaya) when you initiate a deposit or withdrawal transaction.
• Identity verification providers: Data received from third-party KYC and identity verification service providers engaged by lodivip to assist with the verification of player identities.
• Fraud prevention services: Data received from fraud detection and anti-money laundering screening services used to protect the integrity of the lodivip platform.

Under the Data Privacy Act of 2012, lodivip processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account registration, identity verification, processing deposits and withdrawals, and providing gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering obligations under the AMLA (Republic Act No. 9160, as amended), PAGCOR regulatory requirements, and tax reporting obligations.
• Legitimate interests: Processing carried out for lodivip's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided such interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

lodivip uses the personal data it collects for the following purposes:

• To create and manage your lodivip player account and verify your identity in accordance with KYC requirements.
• To process deposits, withdrawals, and other financial transactions on the platform.
• To provide, maintain, and improve the lodivip gaming platform and all associated services.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct.
• To monitor gaming activity for responsible gaming purposes, including identifying signs of problem gambling and enforcing self-exclusion requests.
• To communicate with you regarding your account, transactions, promotions, and platform updates.
• To respond to your support inquiries and resolve complaints.
• To comply with our legal and regulatory obligations under Philippine law, including reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC).
• To conduct internal analytics and research to improve the quality and performance of our services.
• To enforce our Terms & Conditions and other applicable policies.

lodivip does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions.
• KYC and identity verification providers: Third-party service providers engaged to assist with the verification of player identities and the screening of players against sanctions and watchlists.
• Game providers: Certified third-party game developers and providers whose games are available on the lodivip platform, to the extent necessary to deliver gaming services.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or regulatory directive.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by lodivip, subject to professional confidentiality obligations.

All third parties with whom lodivip shares personal data are required to handle such data in accordance with applicable data protection law and lodivip's data protection standards.

lodivip uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security and fraud prevention functions. A cookie is a small text file placed on your device when you visit a website.

lodivip uses the following types of cookies:

• Strictly necessary cookies: Essential for the operation of the lodivip platform, including maintaining your login session and enabling secure transactions. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience.
• Analytics cookies: Used to collect anonymized data about how visitors use the lodivip website, helping us understand which features are most popular and where improvements can be made.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the lodivip platform. For more information on managing cookies, refer to your browser's help documentation.

lodivip implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the lodivip platform.
• AES-256 encryption for sensitive personal data stored in our databases.
• Multi-factor authentication (MFA) options for player accounts.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified cybersecurity professionals.
• Intrusion detection and prevention systems monitoring the lodivip platform in real time.
• Secure data backup procedures with encrypted off-site storage.

lodivip retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with lodivip's data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights in relation to your personal data held by lodivip:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data lodivip holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data lodivip holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to lodivip's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on lodivip's legitimate interests.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that lodivip has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact lodivip's Data Protection Officer using the contact details provided in Section 15. lodivip will respond to all valid requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reasons for it.

The lodivip platform is strictly intended for persons who are 21 years of age or older. lodivip does not knowingly collect personal data from individuals under the age of 21. The minimum age requirement of 21 years is a strict regulatory requirement under Philippine law applicable to casino-style online gaming.

If lodivip becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the lodivip platform, please contact our support team immediately.

Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent underage access to gaming platforms.

lodivip primarily processes and stores personal data within the Republic of the Philippines. However, some of our third-party service providers — including cloud infrastructure providers, game providers, and fraud prevention services — may process data in other countries.

Where personal data is transferred outside the Philippines, lodivip ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. Such safeguards may include:

• Contractual clauses requiring the recipient to process personal data to Philippine data protection standards.
• Transfers to countries recognized by the National Privacy Commission as providing an adequate level of data protection.
• Binding corporate rules where the recipient is part of the same corporate group as lodivip.

You may request further information about the safeguards in place for international data transfers by contacting our Data Protection Officer.

The lodivip platform integrates with third-party services, including payment processors and game providers, to deliver a complete gaming experience. These third parties operate under their own privacy policies and data protection practices, which are independent of lodivip's Privacy Policy.

lodivip is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the lodivip platform, particularly your chosen payment provider (GCash, PayMaya, BPI, BDO, or Metrobank).

All third-party service providers engaged by lodivip are required to enter into data processing agreements that obligate them to process personal data only on lodivip's instructions and in accordance with applicable data protection law.

lodivip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this policy, lodivip will notify registered players by posting a prominent notice on the platform and, where practicable, by sending a notification to the email address associated with your account.

The updated Privacy Policy will take effect on the date specified in the notice. Your continued use of the lodivip platform after the effective date of any amendment constitutes your acknowledgment of the revised policy. If you do not agree to the updated policy, you must cease using the platform and may request account closure by contacting our support team.

The "Last Updated" date at the top of this document indicates when the most recent revision was made. We recommend reviewing this policy periodically to stay informed of how lodivip protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by lodivip, please contact our Data Protection Officer (DPO) through the following channel:

Please include your full name, registered email address, and a clear description of your request or concern. lodivip will acknowledge receipt of your request within 3 business days and provide a substantive response within 30 calendar days.

If you are not satisfied with lodivip's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.